General

What is www.dbsvonline.com system all about?
www.dbsvonline.com is the online trading services offered by DBS Vickers Securities (Thailand) Co., Ltd. It allows clients to place orders into the Stock Exchange of Thailand on the Internet. With real-time stock prices, market news, and our investment research, investing in the stock market through our website has never been this convenient, fast and easy.

On which markets can I trade?
You can trade in all shares and warrants listed on the Mainboard of the Stock Exchange of Thailand (SET).

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Account Opening

What types of accounts are there?
For online trading, only Cash Balance Account type is available. Existing holders of trading accounts, you can choose to allocate some trading line to your online account or you could operate it on a cash balance basis.

How do I open my account?
Simple click Account Opening to register for Online Trading Account Opening or contact our dedicated Online Trading Team at (66) 2657-7799 or drop us an e-mail at dbsvonline@th.dbsvickers.com to request a complete set of account opening forms to be sent to your mailing address.

What is difference in service between a trial member and an account holder?
A trial member has the ability to access the site for 30 days only while DBSV's account holder has unrestricted access to all premium facilities as long as you maintain the account. Only a online trading client can input trades through the system.

Are there any fees associated with setting my account?
Except duty stamp of THB 30 as stipulated by Thai law, there are no fees to set up a new account.

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Fee and Expenses

What is the commission rate to trade Thai stocks?
The commission charge for online trading is fixed at 0.21% per transaction while broker assisted transactions are fixed at 0.25%. However, the minimum charge is THB 50 per day where trades input are matched.

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Trading Tips & Tools

How much money do I need to deposit in my online trading account?
You are required to deposit a minimum of Baht 50,000 before start trading. Your trading limit will be subject to the cash balance remaining in your online trading account.

How do I wire money into my account?
Simple click here to link to our bank account's details.

When can I submit orders?
You can place your orders during trading hours for execution on the same day or place orders after trading hours for execution on the next market day. The regular trading hours of Stock Exchange of Thialnd (SET) is from 10:00 a.m. to 12:30 p.m. and 2:30 p.m. to 5:00 p.m. daily, Monday to Friday, except public holidays.

What types of orders are accepted?
All orders input to our trading system are "Day Orders" which is valid for one day only. After market closed from 5:00 p.m. to 5:05 p.m. (housekeeping period), all unexecuted orders will be cleared. The status of these unexecuted orders will be reflected as expired.

Can I send trading orders while the market is closed?
After 5:05 p.m. (housekeeping period), you can start send new orders called "offline order or OF". Orders keyed in will be held in our system and not be processed or accepted as being valid orders. The trading system will start to recheck your offline orders against credit line available and securities portfolio before the market open between 9:00 a.m. and 9:30 a.m. If you have insufficient credit line available or securities available, your orders will be rejected. We strongly advise clients who send orders after trading hours to check their order status before market open.

How will I know that my order has been received successfully?
After placing order, you will receive a confirmation that your order has been received. An order number will be assigned and your order status should be shown as "SX" (SET confirm to have received the order). Your order number will be your reference for any future queries.

What happens if the orders are not matched by the end of the trading day?
All unmatched orders will be cleared from the Trading System from 5:00 p.m. to 5:05 p.m. (housekeeping period) and the status of unmatched orders will be reflected "E" (Expired orders). You need to place a new order for the next trading session.

How would I know the status of my orders?
You just simply view your order status by clicking the "Tool Box" button. Your orders together with the status will be shown. The list of order status are:-

Can I amend my order?
No. You are advised to cancel your previous order and place a new order.

Can I cancel my order?
Yes. You can cancel your order that has not been fully matched. For partially filled orders, only the unmatched quantities can be cancelled.

How do I check the trading limit available or purchasing power and the current stock position in my online trading account?
You can check your trading limit available or line available and your current stock position by clicking "Trading Portfolio" under "View order & portfolio".

How am I notified about trade execution?
Trade confirmation is available online. Under "Online Trading", select "View order & portfolio" and then "Confirmation Report".

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Password

How do I change my password?
Under "Online Trading", select "My Corner" and then "Change Password". You will need to input your current password before changing to a new one. We strongly recommend you to change your password to a hard-to-guess one periodically.

What if I forget my password?
You will have to either visit us in person or make a request in writing for a new password in the following manner:-

1. Go to "Home" page,
2. Click "Forgot Password",
3. Download and print "Online Account Update Form" ,
4. Fill in the form and submit to the below address:-

Client Services Department
DBS Vickers Securities (Thailand) Co., Ltd.
989 Siam Tower, 14th-15th Floor, Rama 1 Road,
Pathumwan, Bangkok 10330, THAILAND
Tel. (66) 2657-7171 Fax. (66) 2657-7177

We will generate a new password and forward it to your mailing address as stated in the account application form by registered mail only. For security reasons, we are unable to notify client's password via e-mail.

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Account Profile

How do I change my personal information?
Under "Online Trading", select "My Corner" followed by "Change My Personal Data". Your password is required to submit a request.

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Securities Deposit / Withdrawal

How can I deposit securities?
You can deposit securities into your online trading account by the following manner:-
1. Log in to your online trading account
2. Click "Account Management"
3. Select "Securities Deposit"
4. Fill in the "Online Securities Deposit Notification Form" and submit

Please be advised that we will credit the securities deposit to your online trading account on the next working day after the receipt of the transferred securities.

How can I withdraw or transfer my securities?
You can withdraw or transfer securities by the following manner:-
1. Log in to your online trading account
2. Click "Account Management"
3. Select "Securities Withdrawal"
4. Fill in the "Online Securities Withdrawal Requisition Form" and submit

If you wish to receive share certificate please contact our Securities Operation staff at (66) 2657-7558 or 7560.

When DBSV will process the securities deposit and withdraw request?

Securities Deposit
Please be advised that we will credit the securities deposit to your online trading account on the next working day after the receipt of the transferred securities.

Securities Withdrawal
Please be advised that all securities withdrawal request received prior to 3:30 p.m. Bangkok time will be processed on the date of receipt. Requests received between 3:30 p.m. and 5:30 p.m. Bangkok time will be recorded in DBSV custody system on the day of receipt. However, as the Securities Depository Center (SDC) system is not available during this time, thus the depository transfer would be effected by 9:00 a.m. Bangkok time on the next market day. Any requisition reaching us after 5:00 p.m. Bangkok time will be considered as being received on the next working day.

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Cash Deposit / Withdrawal

Why should I deposit more money into my online trading account?
You line available for trading will be subject to the cash balance remaining in your online trading account. Therefore, if you deposit more money, your line available or purchasing power will be increasing.

How can I deposit money to my online trading account?
You should deposit money to DBSV under the name "DBS Vickers Securities (Thailand) Co., Ltd. for Customer Account" to the following saving bank accounts:-

How can I withdraw my money ?
You can withdraw your money by the following manner:-
1. Log in to your online trading account
2. Check your cash available for withdrawal by click "View Order & Portfolio" and select "Trading Portfolio"
3. After checking your cash available. click "Account Management"
4. Select "Cash Withdrawal"
5. Fill in the "Online Cash Withdrawal Requisition Form" and submit

When DBSV will process the cash deposit / withdrawal request ?

Cash Deposit
For cash deposit and remittances at banks, your trading line will be updated within the next working day after we receipt credit notification from banks. However, for cheque deposit DBSV will update your trading line within one day after the cheque has been honored by the drawer's bank.

Cash Withdrawal
Please be advised that the money will be transferred to your bank account according to your instruction within the next working day of receipt date. Any requisition reaching us after 5:00 p.m. Bangkok time will be considered as being received on the next working day.

How can I check my cash available and line available?
Under "Online Trading", click "View Order & Portfolio" and select "Trading Portfolio"

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Security & Technical

How secure is the system and are my orders safe?
The online trading services offered by DBSV use the widely accepted Secured Sockets Layer (SSL) 128-bit encryption technology to transfer data between your terminal and our system. All order pages are secured.

We highly recommend that you choose a hard-to-guess password when setting up your trading account, and that you change it periodically. Make sure to exit your browser when you are finished. You shall keep the UserID and Password confidential and not disseminate it to any person.

What are the requirement for personal computers to trade with DBSV online?
1. CPU / RAM: Intel Pentium 200 MHz with 64 MB RAM
2. Monitor Display : 16-bit color 800 X 600 resolution or higher
3. Operating System : Windows 95/98/2000 or Mac OS 8.5
4. Modem : 56K
5. Browsers : Microsoft Internet Explore Version 4.0 and above or
Netscape Nevigator 4.5 and above

What does "This application has performed an illegal operation" mean?
Your PC may be running out of RAM or have too many programs running at the same time. You should reboot your PC. If this message pops up frequently, you may need to increase the RAM in your PC.

Why can't I read DBSV research?
In order to read DBSV research, you need "Acrobat Reader" installed on you PC. If you do not have this program, you can download it by clicking the Acrobat icon in our "Home" page. After you finished downloading the Acrobat Reader file, you need to install it on your PC by running the EXE file.

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Thing to note and Assistant

If I encounter any problems while trading, whom should I call?

Online Trading Tel. (66) 2657-7799
Client Services Tel. (66) 2657-7171

We are available anytime between 8:30 a.m. and 5:30 p.m., Mondays to Fridays, except public holidays.

Trading through public / shared PC
As www.dbsvonline.com is a financial site, we strongly urge you not to conduct your online trading transactions on public / shared PC unless you are sure that it is safe to do so and that such PCs are free of any hacker programs which may capture your personal and financial information.

Email Communication
DBSV will using email as a channel to communicate with our clients on client-related issues and corporate messages and we appreciate your feedback and queries using email or online forms.

While sending email to DBS Vickers Securities, please be aware of the following:
DBS Vickers Securities cannot guarantee the confidentiality or receipt of any email sent by clients and the public.
Your submission of email to DBS Vickers Securities represents your consent for two-way communication via email.
You must have a valid email address where we can send our reply.
We cannot accept trade request via email. If you encounter problems trading on this web site, please call our online trading team at (66) 2657-7600.
DBS Vickers Securities will not ask you for your Password via email and we urge you not to reveal your UserID and Password to anyone.

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